FAQ

Can I cancel or update my order or change my address?

If you’ve changed your mind and your order has not been shipped we can cancel or update your order easily.

Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel your order upon request.

Please reach out to us at [email protected] with your order number.

What materials are used for the jewelry?

At KLIMBIM, we carefully select high-quality materials to create long-lasting and beautiful pieces.
Our collection includes an increasing number of jewellery designs made from stainless steel, which is known for its durability and resistance to tarnish. Many of these pieces feature a PVD gold plating.

PVD (Physical Vapour Deposition) is an advanced coating technique that bonds the gold layer to the metal in a vacuum environment. This process creates a highly durable, long-lasting finish that is more resistant to scratches, corrosion, and fading compared to traditional plating.

In addition to stainless steel, some of our designs are still crafted from brass, plated with either 24K gold (1 micron) or silver (5 microns). These pieces are also finished with a special protective coating that helps to preserve their shine and prevents the surface from wearing off too quickly.

Each KLIMBIM piece is designed and produced with great attention to detail – combining quality craftsmanship, modern design, and materials that stand the test of time.

How do I take care of my jewelry?

To keep your KLIMBIM jewelry looking beautiful for as long as possible, we recommend following a few simple care tips:

• Avoid contact with water, perfumes, lotions, and other chemicals. Even though our stainless steel pieces with PVD coating are very durable and resistant to tarnishing, it’s still best to remove them before showering, swimming, or exercising.

• Store your jewelry separately in a dry place, ideally in a jewelry box or pouch, to prevent scratches.

• Clean gently with a soft, dry cloth. Avoid using cleaning products or polishing creams, as they can affect the protective coating.

• For our brass pieces plated with 24K gold (1 micron) or 5-micron silver, the special protective lacquer helps them last longer, but they still appreciate gentle care and occasional cleaning with a soft cloth.

All KLIMBIM pieces are designed with love and attention to detail, and with a little care, they’ll stay radiant for years to come.

Do you have a warranty?

Under our warranty, we’ve got your back. This means that for 1 year from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we’ll send you a replacement.

We work with manufacturers to create handcrafted, ethically sourced pieces that are made to last. We’re confident in the quality of our product hence the 1-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product.

Do you offer a repair or replating service?

If you find that your plating is wearing off quicker than you would like, we will be happy to replate your worn Klimbim jewelry for free. Please allow up to 1-2 weeks for the replating service. If the plating of your favorite Klimbim jewel has worn off for heavy use or after a year we offer a plating service with a fee inbetween 10-25€ depending on the jewel and the thickness you desire.

What if the jewelry breaks? If it is a production fault please email us. Please include your order number, description and photo of the damage. All repairs are subject to shipping charges. Everything can get fixed. Always get in touch, before returning any broken items purchased in our online shop.

If you have a question about repairs, please let us know right here.

This service is only available for Klimbim jewels.

Can I have my order gift-wrapped?

Yes, we love to prepare your gifts! During checkout, make sure to indicate which piece is a gift and we’ll make sure to wrap it specially.

Our packaging includes a classic white gift box or jewelry pouch and wrapped and decored with a ribbon. As also we add a postcard with your personal gift notes. It will be written exactly how it is entered, so make sure there are no errors!

All you have to do is, let us know the name of the be gifted person, which jewel is a gift and your personal message. During check-out you will have the opportunity in the additional information field.

P.D. Remember you can send your gift directly to the person you want to surprise. Just refill the shipping adress with the direction of the be gifted person 😉

If you’ve changed your mind and your order has not been shipped we can cancel or update your order easily.

Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel your order upon request.

Please reach out to us at [email protected] with your order number.

At KLIMBIM, we carefully select high-quality materials to create long-lasting and beautiful pieces.
Our collection includes an increasing number of jewellery designs made from stainless steel, which is known for its durability and resistance to tarnish. Many of these pieces feature a PVD gold plating.

PVD (Physical Vapour Deposition) is an advanced coating technique that bonds the gold layer to the metal in a vacuum environment. This process creates a highly durable, long-lasting finish that is more resistant to scratches, corrosion, and fading compared to traditional plating.

In addition to stainless steel, some of our designs are still crafted from brass, plated with either 24K gold (1 micron) or silver (5 microns). These pieces are also finished with a special protective coating that helps to preserve their shine and prevents the surface from wearing off too quickly.

Each KLIMBIM piece is designed and produced with great attention to detail – combining quality craftsmanship, modern design, and materials that stand the test of time.

To keep your KLIMBIM jewelry looking beautiful for as long as possible, we recommend following a few simple care tips:

• Avoid contact with water, perfumes, lotions, and other chemicals. Even though our stainless steel pieces with PVD coating are very durable and resistant to tarnishing, it’s still best to remove them before showering, swimming, or exercising.

• Store your jewelry separately in a dry place, ideally in a jewelry box or pouch, to prevent scratches.

• Clean gently with a soft, dry cloth. Avoid using cleaning products or polishing creams, as they can affect the protective coating.

• For our brass pieces plated with 24K gold (1 micron) or 5-micron silver, the special protective lacquer helps them last longer, but they still appreciate gentle care and occasional cleaning with a soft cloth.

All KLIMBIM pieces are designed with love and attention to detail, and with a little care, they’ll stay radiant for years to come.

Under our warranty, we’ve got your back. This means that for 1 year from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we’ll send you a replacement.

We work with manufacturers to create handcrafted, ethically sourced pieces that are made to last. We’re confident in the quality of our product hence the 1-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product.

If you find that your plating is wearing off quicker than you would like, we will be happy to replate your worn Klimbim jewelry for free. Please allow up to 1-2 weeks for the replating service. If the plating of your favorite Klimbim jewel has worn off for heavy use or after a year we offer a plating service with a fee inbetween 10-25€ depending on the jewel and the thickness you desire.

What if the jewelry breaks? If it is a production fault please email us. Please include your order number, description and photo of the damage. All repairs are subject to shipping charges. Everything can get fixed. Always get in touch, before returning any broken items purchased in our online shop.

If you have a question about repairs, please let us know right here.

This service is only available for Klimbim jewels.

Yes, we love to prepare your gifts! During checkout, make sure to indicate which piece is a gift and we’ll make sure to wrap it specially.

Our packaging includes a classic white gift box or jewelry pouch and wrapped and decored with a ribbon. As also we add a postcard with your personal gift notes. It will be written exactly how it is entered, so make sure there are no errors!

All you have to do is, let us know the name of the be gifted person, which jewel is a gift and your personal message. During check-out you will have the opportunity in the additional information field.

P.D. Remember you can send your gift directly to the person you want to surprise. Just refill the shipping adress with the direction of the be gifted person 😉